Designing an operating model that survives scale

As organisations scale, decision rights that once lived comfortably with a small leadership team need to be redistributed deliberately, or the organisation grinds to a halt waiting on approvals.

We work with leadership teams to map decisions explicitly against the level in the organisation best equipped to make them, rather than defaulting to seniority.

This redesign work is uncomfortable because it changes who holds influence, which is exactly why so few organisations do it proactively rather than under duress.